Professional Services
Seamless Onboarding
Expert support drives success with efficient implementation, training, and continuous ongoing optimization.
strategic collaboration
Listen, Develop, Collaborate & Create Value-Driven Deployments
Embark on a well-planned project identity with our dedicated team of professionals, committed to your success as it reflects upon our own success. Our contact center solution teams intently listen, collaborate and develop every business objective you seek in the implementation of your new contact center solution sets.
We work to exceed our customer expectations, and focus on delivering a great customer experience and satisfaction in each professional services engagement.
Strategic innovation
Bluerock’s Methodology
Customer First
Understand and define customer go-live dates and achievement of project milestones needed for our success.
Identify
Includes identifying project roles, in-depth review of current workflows, insight and discussion of objectives, and analysis of status quo
Collaboration
Establish Business Relationship through collaboration, planning, and execution of defined key business objectives, designing of applications and solutions, and mapping the schedule and deployment plan.
Design
Agreement on design, definition of data points for reports, training schedule, and possible go-live dates
Implementation and Deployment
Controlled deployment by department, daily meetings to resolve issues, configuration changes, along with reporting metrics to see agent and system performance.
Acceptance
Customer acceptance of design, deployment, reporting, and training of staff. Continuous support and optimization of workflows and agent productivity.
Customer First
Your success is our success, through a results driven focus on sales, implementation, and service.
Completely Customizable
Always Innovative
