Bluerock Support
Seamless Onboarding
Expert support drives success with efficient implementation, training, and continuous ongoing optimization.
Support Services
Maximize the Value of your Efforts
With thousands of successful implementations, our team understands what it takes to deliver exceptional customer experiences. Bluerock is committed to your success at every step of the onboarding journey—from strategic implementations to ongoing support. Our aim is to optimize productivity and efficiency. Our onboarding teams help you realize value quickly, train your staff for success, adapt to changes, and provide resources when needed.
Our customer-first approach is the core foundation of our successful onboarding and training of your teams. As your business grows, you will be able to rely on Bluerock’s support staff and resources to continue to successfully deploy agents and solutions. Our proactive approach ensures you stay ahead in delivering superior customer engagement.
24/7 Support You Can Count On
Bluerock offers round-the-clock support, providing expert troubleshooting and swift resolution of any issues your team encounters. Our experienced professionals are available at all times to ensure that your operations run smoothly without interruption.
We provide comprehensive product documentation and continuous guidance, empowering your team to navigate challenges and optimize performance. With Bluerock’s 24/7 support, you can be confident in maintaining efficiency and achieving lasting success.
- Round-the-Clock Support Availability
- Comprehensive Assistance and Guidance
24/7 Support
Every Bluerock customer has 24x7 phone and online support, including product documentation, event management, and a comprehensive knowledge base.
Expert Support
All of our support staff is experienced, highly knowledgeable and has been trained in industry-leading methodologies to deliver an all-encompassing great customer experience.
White Glove Managed Care
Bluerock’s support staff manages all changes to the Communicator platform. This complimentary service allows Bluerock to focus on the technology and allows you to focus on your business’ success.
Why Choose Us
The Bluerock Advantage
To learn more about Bluerock’s Solution sets, schedule a live demo with one of our solution specialists.
Ease of Use
Bluerock’s Communicator is designed with the business user in mind. It’s intuitive, easy to use, and allows for quick changes, requiring little to no technology training for agents and supervisors.
Self-Paced & Managed Growth
With Bluerock’s subscription model, you pay only for the agents you need, when you need them. Enjoy the flexibility of a monthly plan designed to scale with your business.
Secure
Stir & Shaken Solutions
branded caller ID
Provide who is calling with your company name, brand name, department, and reason for your call.
Partnership for success
Success in today’s business world comes from partnering with those who share your vision and commitment to excellence. At Bluerock, your success is our success, and we’re dedicated to achieving it together.
Reliable & Scalable
Bluerock manages tens of millions of customer interactions each month, supported by our robust redundant architecture and global data centers. This ensures minimal service disruptions and maximum uptime—always available, always online, and always reliable.