Blended Calling Solutions

Bluerock’s Blended Contact Center Solutions

Seamless Queue Management

Improve Your Contact Rate

Bluerock’s Blended Contact Solutions (BCS) empower your agents to efficiently manage both inbound and outbound queues with a single login. This streamlined approach ensures your team remains active and available across campaigns, seamlessly transitioning between queues to adapt to communication fluctuations and staffing needs.

With Bluerock’s BCS, your staff becomes dynamic and proactive, delivering positive customer experiences and demonstrating expertise with every interaction. By training agents on one unified communication platform, you enhance their readiness and enable them to manage customer communications with speed and ease.

Our Comprehensive Solutions

Bluerock’s Blended Contact Center

TCPA Compliant Solutions
Trusted Call Solution – Branded and CID Mediation
AI Transcriptions and Auto Coaching
TCPA Compliant Solutions
ACD with Call Distribution Strategies
Skills-Based Routing
Priority Routing
Call Recording
Predictive, Progressive, Power and Preview Dialing Strategies
Answering Machine Detection
DNC List Management Solutions
CRM/Application Integrations
CRM Screen Pops
Call Recordings
Post-Call Surveys

Build Loyalty

Positive Customer Experiences Create Brand Loyalty

Empower your customers

Give your customers the freedom to choose their preferred communication channel—voice calls, email, web chat, or social media. Bluerock integrates and tracks all channels seamlessly, delivering a comprehensive 360-degree view of every customer interaction.

Hire skilled agents

Wherever your agents are located—domestically, offshore, or anywhere in the world—our communication platforms ensure seamless connectivity. With Bluerock’s Omni-Channel solution, you can unify your entire workforce to deliver consistent, high-quality customer experiences.

Optimize your business operations

Leverage a seamlessly integrated communication platform that connects effortlessly with your CRM, database applications, and everyday business tools. Enhance efficiency and streamline operations to meet your business objectives.

Why Choose Us

The Bluerock Advantage

To learn more about Bluerock’s Solution sets, schedule a live demo with one of our blended contact solutions specialists.

Ease of Use

Bluerock’s Communicator is designed with the business user in mind. It’s intuitive, easy to use, and allows for quick changes, requiring little to no technology training for agents and supervisors.

Self-Paced & Managed Growth

With Bluerock’s subscription model, you pay only for the agents you need, when you need them. Enjoy the flexibility of a monthly plan designed to scale with your business.

Secure

Bluerock’s Communicator is built with firewalls, intrusion prevention, and a vulnerability management system. We safeguard your operations, ensuring protection against breaches and unforeseen events.

Stir & Shaken Solutions

Our calling solutions and strategies comply with today’s strictest guidelines, ensuring every outbound call carries an A-certification of authenticity.

branded caller ID

Provide who is calling with your company name, brand name, department, and reason for your call.

Partnership for success

Success in today’s business world comes from partnering with those who share your vision and commitment to excellence. At Bluerock, your success is our success, and we’re dedicated to achieving it together.

Reliable & Scalable

Bluerock manages tens of millions of customer interactions each month, supported by our robust redundant architecture and global data centers. This ensures minimal service disruptions and maximum uptime—always available, always online, and always reliable.

Proven Strategies to Prevent Negative Caller ID Labels

Bluerock’s business intelligence, real-time statistics, and API integration with the data analytics companies provide real solutions in ensuring your telephone number stay label-free.