1Bluerock

Menu

Bluerock’s AI Solutions

0 +
worldwide clients
AI Automation

Reduce Workload for Your Agents

After-call work is an integral part of your agent’s daily responsibilities, having to notate customer interactions, issue resolutions, and follow-up tasks can take a toll on agent’s productivity and your customer’s experience. 

With Bluerock’s AI Transcriptions and Summaries, we use generative AI technology solutions to summarize and transcribe call activity and outcomes. These summaries and transcriptions can be placed as notes, as well as be attached as a file in your CRM platform. Providing you and your team a 360 degree view of all your customer experiences.

schedule your free demo
Streamline with AI

Easily Provide Feedback to Help Your Agents Improve

Spending hours or days manually reviewing call recordings, and notes to ensure call compliance, areas of improvement and actionable items to enhance customer experience can be daunting. With Bluerock’s AI Summaries and Transcriptions, you will be able to quickly identify and display to your agents the areas of improvement, and the actionable items required in managing customer experiences.

Benefits of Bluerock AI

01

Bluerock AI Summaries

Learn how Bluerock’s AI Summaries uses AI to automate notetaking and reduce after call work for your agents.

02

Drive Higher-Value Customer Interactions

Use AI to identify routine agent tasks to create workflow automation, that will lower costs, improve efficiency, and deliver better customer outcomes.

what sets us apart

Benefits of AI Summaries

Reduce After-Call Work

Free agents from manual notetaking with real-time transcriptions and automatic AI summaries.

Improve Summary Consistency

Bluerock leverages Azure’s large language models to create quality call summaries after every call.

Identify Coaching Opportunities

Bluerock’s Queue Monitor is infused with AI intelligence, call summaries and transcriptions that provide visual aids in pinpointing agent responses to customer inquiries. Thereby providing simpler paths for agent improvement.
Turn Customer Insights into Business Growth

Leverage real-time customer data to enhance your business operations

To learn more about Bluerock’s solution sets, schedule a live demo with one our AI solutions specialists.

Shot of a mature businessman talking on his phone while sitting at his desk

Enhance Client Experience

Engage with customers seamlessly and deliver faster, more accurate first-call resolutions
customer service representative

Increase Agent Satisfaction

Enable your agents to concentrate on providing a more personalized and human experience.

Group of young business people having a meeting in the office. Teamwork and success concept

Business Success

Realize successful customer interactions and drive meaningful metrics for your business