Outsourcing BPO Solutions
Innovative Solutions for dynamic bPO needs
Scalable, Real-Time Contact Center Support
Build Loyalty
Positive Customer Experiences Create Brand Loyalty
Empower your customers
Give your customers the freedom to choose their preferred communication channel—voice calls, email, web chat, or social media. Bluerock integrates and tracks all channels seamlessly, delivering a comprehensive 360-degree view of every customer interaction.
Hire skilled agents
Wherever your agents are located—domestically, offshore, or anywhere in the world—our communication platforms ensure seamless connectivity. With Bluerock’s Omni-Channel solution, you can unify your entire workforce to deliver consistent, high-quality customer experiences.
Optimize Your Business Operations
Leverage a seamlessly integrated communication platform that connects effortlessly with your CRM, database applications, and everyday business tools. Enhance efficiency and streamline operations to meet your business objectives.
Why Choose Us
The Bluerock Advantage
To learn more about Bluerock’s Solution sets, schedule a live demo with one of our outsourcing BPO solutions specialists.
Ease of Use
Bluerock’s Communicator is designed with the business user in mind. It’s intuitive, easy to use, and allows for quick changes, requiring little to no technology training for agents and supervisors.
Self-Paced & Managed Growth
With Bluerock’s subscription model, you pay only for the agents you need, when you need them. Enjoy the flexibility of a monthly plan designed to scale with your business.
Secure
Stir & Shaken Solutions
branded caller ID
Provide who is calling with your company name, brand name, department, and reason for your call.
Partnership for success
Success in today’s business world comes from partnering with those who share your vision and commitment to excellence. At Bluerock, your success is our success, and we’re dedicated to achieving it together.
Reliable & Scalable
Bluerock manages tens of millions of customer interactions each month, supported by our robust redundant architecture and global data centers. This ensures minimal service disruptions and maximum uptime—always available, always online, and always reliable.