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Bluerock’s Digital Outbound CX Solutions

Stay Connected & Informed

Powerful Solutions for Every Business Model

Bluerock’s outbound contact center solutions deliver a best-in-class communication platform, keeping you seamlessly connected with current and potential customers across their preferred channels.

Our platform provides a 360-degree view of customer interactions, enhanced with digital notations, AI-generated summaries, and transcriptions integrated directly into your CRM for streamlined management.

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Optimize Outbound Engagement

Improve Your Contact Rate with Bluerock

Dialer Solutions – Predictive, Power, Preview

Automated outbound dialer solutions that maximize customer talk time and minimize time spent on answering machines.

TCPA Compliant Modes

Ensure compliance with click-to-dial and preview dialing by removing self-operating dialing without agent involvement.

Stir/Shaken Solutions

Our calling solutions and strategies meet the most stringent guidelines, with all outbound calls carrying an A-certification of authenticity.

Branded Caller ID

Display your company name, brand name, department, and reason for calling, enhancing the recognition and trust of your calls.

Proven Strategies to Prevent Negative Caller ID Labels

Utilize Bluerock’s business intelligence, real-time statistics, and API integration with data analytic companies to ensure your telephone numbers remain label-free.

Campaign & List Management

Bluerock CCS Monitor allows you to track customer triggers, add or delete lists in a campaign, and improve sales processes with greater efficiency.
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Build Loyalty

Positive Customer Experiences Create Brand Loyalty

Empower your customers

Give your customers the freedom to choose their preferred communication channel—voice calls, email, web chat, or social media. Bluerock integrates and tracks all channels seamlessly, delivering a comprehensive 360-degree view of every customer interaction.

Hire skilled agents

Wherever your agents are located—domestically, offshore, or anywhere in the world—our communication platforms ensure seamless connectivity. With Bluerock’s Omni-Channel solution, you can unify your entire workforce to deliver consistent, high-quality customer experiences.

Optimize Your Business Operations

Leverage a seamlessly integrated communication platform that connects effortlessly with your CRM, database applications, and everyday business tools. Enhance efficiency and streamline operations to meet your business objectives.

Why Choose Us

The Bluerock Advantage

To learn more about Bluerock’s Solution sets, schedule a live demo with one of our outbound CX solutions specialists.

Ease of Use

Bluerock’s Communicator is designed with the business user in mind. It’s intuitive, easy to use, and allows for quick changes, requiring little to no technology training for agents and supervisors.

Self-Paced & Managed Growth

With Bluerock’s subscription model, you pay only for the agents you need, when you need them. Enjoy the flexibility of a monthly plan designed to scale with your business.

Secure

Bluerock’s Communicator is built with firewalls, intrusion prevention, and a vulnerability management system. We safeguard your operations, ensuring protection against breaches and unforeseen events.

Stir & Shaken Solutions

Our calling solutions and strategies comply with today’s strictest guidelines, ensuring every outbound call carries an A-certification of authenticity.

branded caller ID

Provide who is calling with your company name, brand name, department, and reason for your call.

Partnership for success

Success in today’s business world comes from partnering with those who share your vision and commitment to excellence. At Bluerock, your success is our success, and we’re dedicated to achieving it together.

Reliable & Scalable

Bluerock manages tens of millions of customer interactions each month, supported by our robust redundant architecture and global data centers. This ensures minimal service disruptions and maximum uptime—always available, always online, and always reliable.

Proven Strategies to Prevent Negative Caller ID Labels

Bluerock’s business intelligence, real-time statistics, and API integration with the data analytics companies provide real solutions in ensuring your telephone number stay label-free.